Terms and conditions of use

These are the Terms and Conditions which apply when buying goods from myurbanscents.com whether you are a guest or a registered user. By using our site, you accept these Terms and Conditions in full. Please read this agreement carefully. If you disagree with these Terms and conditions or any part of them, you must not use our site. This should be read in combination with the ‘Use of Website’ and our Privacy Policy.

We reserve the right, at our discretion, to update and/or revise these Terms and Conditions at any time. Please check periodically for changes.

If you have any questions relating to these Terms and Conditions please email info@myurbanscents.com  or call us on +233209 891786 Monday to Friday between 9am and 5pm.  


Use of the Website

URBAN SCENTS reserves the right in its absolute discretion to discontinue the website or services, or any part thereof, at any time, with or without notice.


Goods are subject to availability.  If for any reason beyond our reasonable control we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.  In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

Bulk purchase

Email info@myurbanscents.com

Pricing, descriptions and product information

The prices which you must pay for the products that you order are set out on the website at the time you place your order excluding a delivery charge.  Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. If a product’s correct price is higher than the price stated on our site, we are under no obligation to supply the product to you at this price and will inform you as soon as possible to give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. 

The prices quoted on this Website apply only to products sold via this Website.  Where the same products are available in stores different prices may apply. All prices are shown in Ghana Cedis and include VAT.  The prices you see are subject to change without notice.

Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time when the information was inputted onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order.

Please be aware that the colours and appearance of our products may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery. All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible.

You must ensure that all manufacturer guidelines are complied with in the sitting and use of goods.


Placing an order and order acceptance.

Our order process allows you to check and amend any errors before submitting your order. Please take the time to check your order at each stage of the order process.

Our acceptance of your order will take place after payment, when we e-mail you; at which point a contract will come into existence between you and us on the basis of these Terms of Sale.

If we are unable to accept your order, we will inform you of this by e-mail, or via a phone call, and will not charge you for the Product. Where necessary a refund would be issued. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified. 

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

Once your order has been accepted then, depending on your chosen delivery method, you may receive an SMS or e-mail notifications if you provided a number or e-mail address, regarding your order’s progress / availability for collection.



We take card and mobile money payments. We take these payments at the time we receive your order. Payment must be made with a valid credit or debit card acceptable to us.  

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.  By accepting these Terms and Conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This is done only to confirm your identity, a credit check is not performed and your credit rating will be unaffected.


We ship nationally.

Delivery Costs.

The costs of delivery will be as displayed to you on our Site. These will be added to the costs of the Products which you are ordering.

Subject to delivery restrictions shown on our Site and in these Terms and conditions, delivery will be made to the address specified by you when you place your order.

Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you.  When an item has been delivered, risk of damage to, or loss of, the item passes to you. 

Myurbanscents.com will be under no liability for any delay or failure to deliver the products within estimated timescales.  We exclude liability in contract or tort (except liability for death or personal injury caused by our negligence) for any loss, economic or otherwise incurred by or suffered by you in connection with any provisions included in these Conditions or by your use of our website.

If you aren’t in for a scheduled delivery we reserve the right to charge you for storage, re-delivery or both. Where requested by the delivery driver, products must be inspected upon delivery and refused if any damage is found. Failure to notify us of any visible damage may result in claims not being accepted if the item has been signed for. Damage should be notified to the driver and noted on their delivery pad at the time of refusal. In most cases, any damage issue will be resolved by our Customer Care Team at the point of delivery.

You must not use a product that is damaged or different to that, which was ordered. Failure to comply with this will deem that you have accepted the goods and will be unable to return them because they are damaged or different to that ordered.

E-vouchers and promotions.

E-vouchers can only be used on this Website subject to these Terms and Conditions.

E-vouchers are, and remain at all times the property of URBAN SCENTS.  The right to use an e-voucher is personal to the original or named recipient and may not be transferred without permission.  It may not be copied, reproduced or published either directly or indirectly.  E-vouchers distributed or circulated without our prior written approval are not valid and may be refused or cancelled.  If you redeem or attempt to redeem an e-voucher to which you are not entitled you may be committing an offence.

URBAN SCENTS reserves the right to cancel or withdraw any e-voucher or promotion at any time without notice and without reason.  If we refuse an e-voucher for any reason we will inform you before the order is dispatched to give you the opportunity to cancel the order.
Unless otherwise stated an e-voucher may be used only by the named recipient, it may only be used as stated on the e-voucher and not in conjunction with any other offer or e-voucher.  E-vouchers cannot be exchanged for cash, gift vouchers, delivery charges (except where stated) or for a whole order. Certain goods may not be purchased using e-vouchers.  Any excluded goods will not count towards any qualifying condition for the use of the e-voucher. When an e-voucher or other promotional offer applies to more than one product, the total value of the promotional offer or discount is split and shared across each applicable product in the correct ratio. If an item or part of the order is returned, then we will refund the relevant correct value.


Information about you is subject to our Privacy Policy.  We recommend that you read our Privacy Policy before you accept these Terms and Conditions.

Intellectual property

The content of the myurbanscents.com website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from URBAN SCENTS.


This Website and any software are provided on an “AS IS” basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchant ability, fitness for a particular purpose or non-infringement.


You agree to indemnify and hold URBAN SCENTS harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via URBAN SCENTS Websites, or from your use/misuse of the Websites or the use/misuse by any person for whom you are responsible or from your violation of the Terms and Conditions.